Frequently Asked Questions (FAQ)

MEMBERSHIP ACCOUNT

  • What is a Regular Member programme?

A lifestyle and loyalty rewards programme designed for members to collect and redeem rewards and enjoy various product discounts at any CARiNG Pharmacy store and CARiNG eStore.

  • What are the charges or validity of a Regular Membership?

No membership fee or any charges imposed to register as a Regular Member. It is a free lifetime membership and does not expire.

CARiNG Pharmacy reserves the right to, at any time, vary or terminate or withdraw a Regular members’ account from use without prior notification to members and without being liable in any way to members. CARiNG Pharmacy may, at its sole discretion, remove any members from the Regular Membership at any time.

  • Who is eligible to join as a Regular Member?

The membership is open to individuals who are 18 years of age and above. Residents and non-residents of Malaysia (who must carry a mobile telephone number from Malaysia +60, Singapore +65, Indonesia +62 and Brunei +673 without fail to receive and access eligible rewards and communications) may apply for membership.

  • How can I join as a Regular Member?
    You may register via:
  1. CARiNG mobile application: Download the CARiNG Mobile App via Google Play (Android users), Apple App (iOS users) or Huawei AppGallery (Huawei users)
  2. CARiNG Pharmacy store: Register directly at the cashier at any CARiNG Pharmacy store
  3. CARiNG e-Store: Register online via https://estore.caring2u.com/

All mobile numbers registered must be verified by providing the one-time password (OTP) sent via SMS to the registered mobile number to complete your account activation.

  • How can I register if I do not have a mobile number?

A valid mobile number is required as a member ID and for account maintenance purposes. Every mobile number will be treated as a single ID and can be only registered ONCE.

A Member needs to take own risk and responsibilities if he/she uses a third-party mobile number for member registration. CARiNG Pharmacy reserves the right to suspend the provision of services, terminate the Membership or correct any errors, mistakes, omission or inaccuracies. 

  • What should I do if I lose my CARiNG Regular Card?

If a Member loses his/her physical Regular Card, Member may download the CARiNG Pharmacy Mobile App for the membership reactivation and replacement.

  • How do I update my member details?

You may update your details via:

  1. CARiNG Mobile App: Login to CARiNG Mobile App > select the ‘Member’ icon at the bottom > select ‘Account Information’ > update desired details > select ‘Save Details’
  2. CARiNG Pharmacy Store: Visit any CARiNG Pharmacy store for assistance

Mobile number, email and date of birth can only be updated by seeking the assistance of personnel at any CARiNG Pharmacy store.

  • What is my Login PIN?

Login PIN (personal identification number) is the PIN used to login to your membership account on CARiNG Mobile App. 

An OTP (one-time password) verification code will be sent via SMS to the registered mobile number to complete your account activation. 

  1. Registration via CARiNG Pharmacy stores: This OTP will become your Login PIN unless otherwise changed by you.
  2. Registration via CARiNG Pharmacy eStore or Mobile App: You will be prompted to set your own PIN upon registration.
  • What is my Redemption PIN?

Redemption PIN is the PIN required to redeem your points, vouchers, or coupon, where relevant. Your Redemption PIN and Login PIN will be the same upon registration unless otherwise changed by you.

  • What do I do if I forget my Login PIN for signing in?

Login to the CARiNG Mobile App>key in your registered mobile number>select ‘Proceed’>select ‘Forgot PIN’>a new PIN will be sent to your registered mobile number via SMS>key in the new PIN>select ‘Verify’ to complete the login process.

  • How do I change my Login PIN or Redemption PIN?

Login to the CARiNG Mobile App>select the ‘Member’ icon at the bottom>select ‘Change PIN’>change your Login PIN or Redemption PIN>select ‘Confirm’


MEMBER REWARDS

  • How do I get awarded with points?

Present your CARiNG membership before purchase to collect your eligible points. You will earn 1 point with every RM1 spent at any CARiNG Pharmacy store. 

Points awarded will be based on the total bill amount settled in a single receipt.

  • How long does it take for my points to be credited?

Points collected after every purchase will be automatically reflected within 24 hours in your member account.

  • How long are my points valid for?

All points collected will be valid for 12 months upon collection. 

You may check your points expiry on the CARiNG mobile app. Login to CARiNG Mobile App>select the ‘Member’ icon at the bottom>select ‘My Point’>you may view your current active points and expiring points for the current month and upcoming 3 months.

  • How do I check my current points balance?

You login to your CARiNG Mobile App to check or visit any CARiNG Pharmacy store for more inquiry.

  • What can I redeem my points for?

Every 150 points can be redeemed for RM1 off your total bill at any CARiNG Pharmacy store. Points can be redeemed directly upon payment at the cashier.

  • Are points redeemed returnable or refundable?

No, all points redeemed are non-returnable and non-refundable.

  • Can I transfer my points to another member?

No, points are not transferable.

  • What if I forgot to present my Regular Membership upon purchase?

Regular Membership must be presented to the cashier of the CARiNG Pharmacy store or participating Merchants’ store BEFORE each purchase to record the amount spent and awarding of any eligible rewards. Regular Membership PRESENTED AFTER THE TRANSACTION WILL NOT BE ACCEPTED FOR POINT ACCUMULATION.

  • Will I be able to enjoy all member rewards instantly upon registration?

Yes, you may start accumulating points immediately after activating your membership by verifying your registered mobile number.

  • How do I enjoy birthday rewards?

Provide your date of birth in your registered account in order to enjoy 3X points with every RM1 spent with any purchase storewide during your whole birthday month and (1) one RM10 birthday coupon (with min spend RM50) valid for your whole birthday month as well.

NO birthday reward will be awarded if your date of birth is not provided. Refer to #7 under the Membership Account section on how to update your account details.

  • Is it possible to terminate my membership?

Yes, you may request to terminate your membership at any time. Simply raise this request to any CARiNG Pharmacy store.

Accounts that have been terminated CANNOT be re-activated again.


TECHNICAL ISSUES

  • What should I do if I do not receive the OTP (One-time password) SMS during registration?
  1. You may click the resend OTP button if you are registering via the CARiNG Mobile App.
  2. Visit or contact any CARiNG Pharmacy store for assistance.
        
  • What to do if I encounter any technical issues on my CARiNG Mobile App?

Visit or contact any CARiNG Pharmacy store for assistance.

  • What should I do if my rewards are not being reflected or cannot be accessed?

Visit or contact any CARiNG Pharmacy store for assistance.